Pixie Nail Spa (The Clementi Mall)

★★★★★

“Very good service provided by Lin, summer, Maggie & Jade.”

★★★★★

“Summer，的服务超级好”

★★★★★

“Sharing my experience so potential customers know what to expect. 💁🏼‍♀️ I only visited this salon because my regular nail salon is under renovation. The service was average, but I felt the pricing was excessive. I paid $154 ($98 gel manicure + $56 cat-eyes effect) for a very simple nail design, which I don't think was worth the price. After I was seated, I asked if I could use the first-time customer promotion advertised on their website. I was told it wasn't valid because it only applied during certain hours or had to be mentioned when making the booking. Although I politely asked if they could make an exception since it was my first visit and they only had one customer at that time, they declined. What disappointed me most was that, right after rejecting my request, I was encouraged to sign up for a package. It didn't leave a great first impression or give me confidence to return. After this experience, I can understand why so many people choose neighbourhood or home-based nail salons over those in shopping malls. Unfortunately, I won't be coming back. 🙅🏻‍♀️🙅🏻‍♀️🙅🏻‍♀️🙅🏻‍♀️🙅🏻‍♀️🙅🏻‍♀️🙅🏻‍♀️🙅🏻‍♀️”

★★★★★

“Jade was very polite and engaging during the session. No hard selling 🎈. Thank you Jade.”

★★★★★

“I have been a customer of this outlet for quite some time, but my recent experiences have left me extremely disappointed. During almost every visit, I am approached and encouraged to sign up for new packages despite still having a significant amount of unused credits in my existing packages. Instead of focusing on providing a pleasant service experience, there seems to be constant pressure to spend more money. What finally prompted me to write this review was my most recent visit. The staff member informed me that my current callus pedicure package was “not as good” as the package I had previously purchased and suggested that I top up an additional $400 to upgrade it. This was difficult to understand, considering that I am still actively using and have fully paid for my current package. The interaction left me with the impression that existing packages are treated differently depending on which staff member originally sold them. If the employee who signed up my package has transferred to another outlet or is no longer with the company, that should not affect the quality of service I receive. As a customer, I expect to be treated fairly regardless of who earns the commission. Unfortunately, the repeated upselling and comments about my current package have made me feel uncomfortable and undervalued as a loyal customer. Instead of being appreciated for my continued patronage, I feel like I am constantly being pressured to purchase more. I am sharing this review so that potential customers are aware of what they may experience. Good service should be focused on customer care and satisfaction, not relentless sales tactics. Whoever saw this review really as a friendly warning sign for you to think twice before you sign any package with this nail salon.”