Pixie Nail Spa (Plaza Singapura)

★★★★★

“I am generally not a person who writes negative reviews, but I felt I had to share the experience I had here today. After reading the other negative reviews posted here, I have to agree with them. It is unfortunate that customers like me have been paying exorbitant prices for such subpar service from their staff. Long story short, I visited this morning because I urgently needed to fix a nail that had unfortunately chipped off. There were three staff members present, and one of them was at the counter. I explained that I urgently needed to have one nail fixed and repainted, which realistically would not have taken more than 15 minutes. She immediately told me how busy they were and said that because I didn’t have an appointment, they would not be able to attend to me. I had to rush to work and therefore could not come back later. I explained that it was quite urgent and asked if she could please help me. I even showed her my broken nail. Her response was: “We really can’t do it now, we are so busy. We haven’t even eaten yet!” Honestly, how is that supposed to be the customer’s problem? If the outlet knows it has a busy schedule and multiple appointments, shouldn’t they arrange for sufficient staff to handle the workload? It was only around 11am when I walked in, shortly after they had opened, yet I was told they were already extremely busy. At the time, I only saw two customers in the outlet, and they have a fairly large outlet. To make matters worse, I asked how much it would cost to fix the nail and do the overlay. She told me it would cost $20. However, I have been a member of this chain for many, many years and have always paid $15 for a single nail repair. I mentioned this to her, but she insisted that I was wrong and that it costs $20. I found this extremely disappointing and misleading, especially as a long-time member. If the pricing has changed, there should at least be clear communication about it rather than simply insisting that a long-standing customer is wrong. I am extremely disappointed with the attitude and level of customer service I experienced today, which is why I am writing this review to warn others. Anyway, I ended up going to another nail salon on the same floor, where they provided far better service, cheerful smiles and at a better price. Needless to say, I know where I’ll be going next time.”

★★★★★

“I've been a regular here since before COVID, but honestly, my visit on a Saturday at 4 pm was the last straw. You'd expect a weekend afternoon to be packed, but there were literally only two customers in the entire shop and four staff on duty. Despite the place being dead quiet and staff just doubling up, they casually told me to come back an hour later. Turning away a regular when you clearly have the hands available is just ridiculous. I only stuck with them for so long because I figured a chain brand was safer and more reliable. But after seeing so many big gym and yoga chains shut down overnight, it's pretty clear a big name guarantees nothing. Tying up your money in pricey packages for a place that can't even manage decent customer service is a huge risk. Save your money and skip the expensive packages. If this is how they treat people when the shop is basically empty, you're much better off finding another salon.”

★★★★★

“Very disappointed with my first visit to Pixie’s Dhouby Ghaut outlet. Despite repeatedly declining the $1,000 package deal, the staff continued with the hard selling. I even told them I was uncomfortable with it, but they still wouldn’t stop. Please respect customers’ decisions and boundaries.”

★★★★★

“First time in my life to write a bad review. I wish there is a zero star review. This outlet and maybe other outlets as well. They are truly scammers and super hard selling. Long story short spent 1k++ for a session of pedi and mani with spa unknowingly. Did not even inform the price beforehand. Hope ppl read the review before going to any of pixie nail salon outlet!”

★★★★★

“The service was all right, but lack of clarity in the pricing really seems like overcharging -- also, the overselling of their packages was really annoying -- seems like a lot of recent reviews feel the same way”