Heavenly Spa by Westin - Singapore

★★★★★

“I’ve had a generally positive experience with my therapist, Yok, and was happy with the facial treatments I received. Unfortunately, I was disappointed with the customer service and communication surrounding my package. I purchased a 6-session package and used 3 sessions (according to my notes). I was recently informed that the package had already expired and that my remaining 3 sessions were no longer valid. To their credit, they offered to extend one session for me, which I appreciated. My concern is that I do not recall receiving any reminder that my package was approaching its expiry date despite having unused sessions remaining. I had not attended for several months as I was heavily pregnant, followed by recovering from childbirth and adjusting to being a new mother. Had I been reminded before the expiry, I could have made an informed decision about whether to arrange my remaining appointments. I also wasn’t informed that Yok, who had been my regular therapist, had left. I understand that packages have validity periods and that customers have a responsibility to be aware of the terms they agree to. However, for a service operating within a five-star hotel, I personally expected more proactive communication and customer follow-up, particularly when there were prepaid sessions remaining. While I was happy with Yok and the treatments themselves, the overall customer service experience has unfortunately been disappointing. I hope management will review how package expiries and therapist changes are communicated to customers in future.”

★★★★★

“Excellent massage. Felt like a new man afterwards. Grateful to Jib, whom I highly recommend. Perfect way to wind down after a busy day.”

★★★★★

“Definitely do not recommend. They booked wrong massage and made me wait for 30min in the waiting room. Still nobody came to pick me up. Sanitation of the waiting room is horrible. Substandard service. Worse than street shops.”

★★★★★

“From the moment I walked in, the positive vibe and energy at The Westin Singapore felt welcoming and special. The breakfast buffet is exceptional - and I wish I had three stomachs to try everything! Although I normally do not eat pastries, I had to try one or two or three. I visited the breathtaking outdoor rooftop pool and then I went to the spa to work out all my aches from the long flight to Singapore from New York City and Natchita worked her magic over 90 minutes of pure bliss and healing. It was the best massage I have ever experienced. I think the staff at The Westin Singapore are extraordinary - and deserve five stars!”

★★★★★

“First visit to Heavenly Spa by Westin Singapore today. I honestly debated whether I should proceed with the booking at first, as getting through by phone was quite difficult — I called several times without success. To be fair though, perhaps I simply called at the wrong timing 😅 That said, I would genuinely like to commend my therapist, Jib. She was warm, professional, and delivered an excellent firm-pressure massage with confidence and consistency throughout the treatment. For guests who appreciate stronger pressure, I would definitely recommend requesting her. The spa environment itself was also lovely, especially being situated on the same level as the pool, which added to the overall relaxing atmosphere. A small observation however — the spa amenities felt rather basic, and I do feel there is room for a little more refinement in the overall guest setup. Everything was almost seamless until a staff member unexpectedly opened the treatment room door while I was in the bath ritual. I was admittedly quite taken aback by this moment, as privacy is such an essential part of the luxury spa experience. It did make me wonder whether there should perhaps be a clearer treatment-in-progress indicator placed outside the room to prevent accidental interruptions. Overall, despite that awkward moment, the treatment itself was genuinely enjoyable, and Jib’s massage was truly the highlight of the experience. With slightly stronger attention to operational details and guest privacy, the experience could feel even more polished and memorable”