Treatments / Nails / Serangoon / Concept Nailz Spa @ The Poiz
Concept Nailz Spa @ The Poiz
Serangoon · 51 Upper Serangoon Rd, #01-50 The Poiz Centre, Singapore 347697
4.1
★★★★★
About
Concept Nailz Spa @ The Poiz is a nail salon located at 51 Upper Serangoon Rd, #01-50 The Poiz Centre, Singapore 347697. Rated 4.1 on Google from 81 reviews. Open 7 days a week.
Editor’s note
Reviewers describe the team at Concept Nailz Spa @ The Poiz as attentive, friendly and skilled, with one customer especially praising Ms Kelly for being gentle, caring and respectful. Several recent reviewers enjoyed the hot towel treatment on hands and feet, and one mentioned that the light massage was very relaxing. Staff Alice was singled out for serving with a heart, while Jasmine and Helen were praised for being thorough with dry cuticles.
Not every experience was smooth. One reviewer felt the package sales were too pushy, describing frequent offers that made appointments feel pressured, and another was disappointed with the paint job and a misunderstanding about the polish type. Overall, recent reviewers highlight attentive staff and a relaxing spa experience, though the upselling and polish expectations came up as concerns for some.
Written by OhSoPretty from 10 recent Google reviews · Last updated 10 Oct 2026
What customers say
- Friendly staff
- Positive80%
- Neutral0%
- Negative20%
Based on the 10 newest Google reviews (4–5★ positive, 3★ neutral, 1–2★ negative).
OhSoPretty score
68/100
- Google rating28/50
- Number of ratings13/20
- Recent activity15/15
- Happy reviewers12/15
From what reviewers wrote (average stars of reviews mentioning each; not part of the total)
- Service92
- Quality of work50
Score based on 82 Google ratings and the 10 newest reviews, last updated 10 Oct 2026.
Latest reviews
From Google, updated 2026-10-10
★★★★★
“Excellent service.”
★★★★★
“The ladies here are very attentive and lovely!”
★★★★★
“The staff are very friendly & courtesy I especially love the service of Ms Kelly . She is Very caring , gentle and always polite and respectful. Good job Kelly keep it up 👍🙏🙏”
★★★★★
“All the staffs are very skilled, but one bad thing is too pushy and hard-selling for package. Been there many times, 10 times out of 10 times’ appointment, never fail to hard sell for package. Especially when i’ve purchase a $500 package during one of the appointments, the next following appointment still get hard sold for another package. It’s too overboard. Barely use finish the current package & still get hard sold for another new one EVERY single appointment. Supposedly to be relaxing and enjoy the whole manicure process but ever since the hard selling issue, been going to the appointment with pressured feelings because knowing that at the end of the appointment, staff will come hard selling for packages again & when being rejected, they speak in their native language although no black face shown. Appointment has since been uneasy & pressurized, will never go back there again after the end of the package.”
★★★★★
“I was quite disappointed with the paint job, as it did not meet my expectations. There was some miscommunication, and I was not aware that the polish was not gel, Unfortunately, the paint job was also not done very neatly. For $35, I was expecting a better overall experience.”
Other outlets
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