Beauholic (Limbang)

★★★★★

“Extremely disappointed with the service at Beautyholic. I signed up for a package because I trusted the quality of service, particularly my regular manicurist. Unfortunately, she was transferred to another outlet, which was already inconvenient. I specifically made an appointment for 2:00 p.m. with a particular manicurist (Z) at the exist outlet, only to be informed that she was not available until 5:00 p.m. I adjusted my schedule and agreed to return at 5:00 p.m. I was about 20 minutes late for 5pm appointment and received a call from the manager, Nicole, asking if I was still coming. I confirmed that I was. However, when I arrived, I found that Z had just started attending to another regular customer instead of waiting for me, even though I had confirmed my arrival just minutes earlier. Nicole then offered to do my manicure herself, but I declined because I had previously had a poor experience with her. Even a simple manicure removal was not done properly and the process made my fingers pain, so I was not comfortable letting her perform my manicure. When I asked for an explanation, they told me to come back again the next day for Z when she is available. They completely disregarded my time and the inconvenience caused. I had rearranged my schedule twice, only to be told to make yet another trip because they failed to honour my confirmed appointment. To make matters worse, I told them that I wanted to provide this feedback directly to the owner. I was told that the owner would not entertain these kinds of issues and that everything was at the shop manager's discretion to handle. I found this response very disappointing, as it gave the impression that customer feedback is not valued or escalated when service standards fall short. What disappointed me most was the lack of accountability and poor appointment management. I signed up for a package expecting a pleasant and hassle-free service & experience, but instead, all I experienced was frustration, disappointment, and unnecessary inconvenience. As a package customer, I expected much better service, professionalism, and respect for my time. Sadly, this experience has left me questioning whether signing up for a package with Beautyholic was worth it.”

★★★★★

“Poor service by staff. Not handling in gentle manner. Couldn’t speak basic English.”

★★★★★

“today make appt. for Nicole service. she is good, provide good and excellence service. like her to manicure my nails and pedicure my toes. today just continue with her for a new manicure package. thanks Nicole. keep the good service up.”

★★★★★

“super overpriced for less than average quality. learnt the hard way. better off going to bugis”

★★★★★

“Did the Gel nail manicure services. Limited colours available. Service is not very efficient. Limited English speaking staff. Everything is chargeable. Loved all services. Hated it. Additional surcharge for new year.”