Browtisan - Awards Winning Eyebrow Embroidery

★★★★★

“worst customer service ever, cannot reach them on hotline or instagram to make appointment.”

★★★★★

“Hi are you still operating? As I tried calling all lines but it’s engage.”

★★★★★

“Under new management, all the previous therapists have left and I have signed lashes package with them during the old management period, however I still have 6-7 sessions (at least 1k) more to go and I was very dissatisfied with the new service and therapists even I have tried to accept it. Asked for refund but they do not allow because they mentioned due to the new management no refund is allow? This isn’t it forcing the customers to complete the sessions unwillingly? I did not sign up for the new management and new company in the first place, so please do not force customers and return what we did not pay for.”

★★★★★

“just want to share my experience for customers who still have an existing package with this place. i have been a trusting eyebrow embroidery customer with browtisan since 2015, but will not be a returning customer anymore. with the new management, please do not expect similar standards and service quality of the past. kaye, my beauty therapist, did not seem able to accept feedback. when i asked her to adjust slightly what she drew for my brows, she did not seem happy and simply said my time is up. i was not late to my appt btw, and that was the first and last request i made. during the embroidery process, she stopped halfway to take calls citing 'delivery packages to attend to'. i felt that the professionalism, warmth, and attention to detail i have always experienced with browtisan over the years have gone out of the window with this recent encounter, be it with front-desk or my therapist. suffice to say i do not like my new brows. it lacks artistry and somehow looks like it wasn't drawn well according to my brow bone placement. but can i live with it? yes. i think the issue here is just a mismatch of expected service quality. hope this sharing will be helpful for existing customers looking to go back and finish up their package. (attaching receipt)”

★★★★★

“Felicia is super patient and does a perfect set of extension for me every time I visit. As my natural lashes are slightly problematic, Felicia is experienced and patient to make sure I get a set of lush, fluffy lashes each time! I have been with Browtisan for many years and value their service. The rooms are clean and booking system hassle free. They also made sure to send reminders before each appointment.”